Why work with a private jeweler?

Working with a private jeweler is all about the experience. Michael wanted to take a different direction over big box retailers and make sure the client didn’t feel like another number walking in the door. We enjoy educating customers in every aspect of the industry and get to dedicate our genuine and uninterrupted attention to each client. As a small business owner, Michael places a significant emphasis on upholding customer relationships and open communication to build trust. Our growth hinges on referrals and the spread of word-of-mouth advertising. We are committed to ensuring that each customer feels valued and appreciated.

What Is Your Production Timeline?

Currently, our production time for custom pieces is 4-6 weeks. This timeline starts once we have confirmed all of your choices and have received the initial deposit. Depending on the complexity of the piece we are making, a “rush-fee” may be available to try and accommodate your request.

Can you do custom cutting?

Yes, we are able to source both rough gemstones and diamonds direct from the source and cut from start to finish for you. Each piece will vary in processing fees depending on rarity of the material and the process that it takes to finalize.

Do you work with clients remotely?

Chances are you’ve seen our work online or were referred to us by someone. We work remotely with a large volume of clients. These consultations can be on the phone, facetime, or zoom. All inquiries are subject to availability and prior commitments. Email info@michaelwhelandesign.com or click here for scheduling.

What is the quality of your jewelry?

Every project is made right here in the USA, nothing is outsourced overseas or mass produced. When you pick up a piece you can feel the quality and see the difference in the details. We take pride in the level of craftmanship and detail that allows me us consistently deliver an exceptional product.

Do you have diamond and gemstone sourcing ethics?

All of our diamonds are ethically sourced and Kimberley certified conflict-free. Our gemstones come from well-respected and verified brokers that have spent generations cultivating relationships with mining communities and follow strict guidelines for sourcing and producing these materials.

How do you ship my new piece?

We will ship your item(s) fully insured via FedEx priority overnight with a required signature at delivery. You will be provided with an e-mailed confirmation and a tracking number once your item has been shipped. Please note Michael Whelan Design LLC cannot be held liable for any shipper delays caused by force majeure, technical issues, or FedEx re-routing.

How do you send something to me?

After discussing the value of your item, I will send you a label and instructions on how to package it and drop off at your FedEx office to send here. Please note that similar to shipping a product to you, Michael Whelan Design LLC is not responsible for any items lost or stolen other than what was insured.

Do you have a warranty?

We stand behind the quality and craftsmanship of each piece of jewelry. All of our custom-made pieces come with a warranty against manufacturing defects. (This warranty does not cover personal loss, theft, damage or improper care.) This warranty will be voided if the item is altered by any other jeweler. Michael will have sole discretion of any claims made.

Do you recommend insurance?

We strongly recommend insurance for all custom jewelry. Upon completion of your new piece, you will be sent an appraisal that allows you the ease of clicking on a QR code to access your personalized Jeweler’s Mutual quote. Please contact us if you would like more information.

Payment Process

For deposits and purchases, Michael Whelan Design accepts all major credit cards, checks, bank wire transfers and Zelle.

For all custom orders, a 50% deposit is required – production will not start until this deposit has been received. The remaining balance will be invoiced upon completion of the piece (usually within the 4-8 week production time frame) and the final payment is required within 7 days from the date of invoice. Your custom piece will NOT ship until payment in full has been received.

Refund Policy

Please note that we cannot offer returns or exchanges for custom made to order pieces, as these items have been created specifically for the customer who has placed the order.