tailored to your individuality

a bespoke process designed to embrace your style

Custom Design Process

Step 1:

General inquiry and initial consultation

The initial consultation serves as a crucial step in understanding the client's requirements and preferences for a project. This can take place through various methods including in-person meetings, phone calls, email, or using video conferencing platforms like Zoom. Michael utilizes a questionnaire system to understand the client's wants, needs, budget, and timeline. With this information, he translates all of the elements into conceptual sketches and discusses the building process and options.

Step 2:

Stone selection and finalizing a design

We offer a curated selection of handpicked stones for you to choose from. As a Graduate Gemologist, Michael has extensive knowledge to guide you through the selection process, ensuring that you make an informed decision that suits both you and your project. Once you have made your stone selection our team begins the design process by creating a 3D model in either CAD or wax. This step allows you to visualize the final product and make any necessary adjustments to the design before moving forward with production.

Step 3:

Production and delivery of finished piece

After you approve the design model, our skilled master jewelers will begin hand-crafting your unique piece. Michael takes personal responsibility for inspecting each completed piece, ensuring that it meets an exceptional standard of quality. Once inspected, your piece will be photographed and all necessary information will be documented for your insurance appraisal. When your piece is ready, we will coordinate a delivery date and method.