terms, policies, and disclaimers

transparency, compliance, and trust

Purchase Terms and Conditions

PLEASE READ THIS CAREFULLY. THESE TERMS AND CONDITIONS (ALONG WITH YOUR ORDER CONFIRMATION, THE "AGREEMENT") CONSTITUTE A LEGAL AGREEMENT BETWEEN MICHAEL WHELAN DESIGN LLC ("WE," "US," OR "OUR") AND YOU. BY PLACING AN ORDER WITH US, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. FOR THE PURPOSES OF THIS AGREEMENT, THE TERM "PRODUCT" REFERS TO THE ITEMS DETAILED IN YOUR ORDER CONFIRMATION.

Production Time

All Michael Whelan Design LLC jewelry pieces are made to order and may take up to 30 business days to prepare for shipment. We work toward completing orders as quickly as possible, but due to the bespoke craftsmanship our designs, we appreciate your patience during this production period.

Each piece is meticulously crafted in the United States, using responsibly sourced metals and ethically sourced gemstones, diamonds, and pearls. Due to the meticulous attention to detail and the exceptional quality of our craftsmanship, please allow 3-6 weeks for production, excluding holidays.

For RUSH shipping requests, please email info@michaelwhelandesign.com

Shipping

Customers placing international orders are responsible for any applicable taxes, duties, or customs fees in accordance with their country’s regulations. Please note that these charges vary and cannot be pre-determined by us.

We ship your item(s) fully insured via FedEx priority overnight with a required signature at delivery. Please note Michael Whelan Design LLC cannot be held liable items lost or damaged in transit, shipper delays caused by force majeure, technical issues, or package re-routing

(Force Majeure: We will not be held liable or responsible to you, nor will it be considered a breach or default of this Agreement, for any failure or delay in our performance that is caused by or results from circumstances beyond our reasonable control. This includes, but is not limited to, events such as natural disasters (e.g., floods, fires, earthquakes, or explosions), governmental actions, war, invasion, hostilities (whether declared or not), terrorism, riots, civil unrest, national emergencies, revolutions, epidemics, strikes, lockouts, or other labor disputes (regardless of whether related to our workforce), and delays or restrictions on transportation or the inability to obtain necessary materials or supplies. Additionally, any telecommunication breakdown or power outages will also be considered force majeure events)

Returns

Please note that we cannot offer returns or exchanges for custom made to order pieces, as these items have been created specifically for the customer who has placed the order. Custom and personalized pieces cannot be “returned” unless they arrive damaged or with an error.

If your item arrives damaged or defective, please email info@michaelwhelandesign.com within 24 hours of delivery to request a repair.

Order Cancellations

Orders canceled after 12 hours may be subject to a fee of up to 25%, depending on the materials used and production progress. Custom and personalized pieces (e.g., engraved or bespoke designs) cannot be canceled after 24 hours.

Price Adjustment Policy

We do not offer price adjustments on prior purchases. Prices may vary based on demand, trends, and other factors. Discounts and promotions cannot be applied retroactively or combined with other offers.

Privacy Policy
Michael Whelan Design LLC
Effective Date: 03 - 07 - 2022

Michael Whelan Design LLC ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website. As a resident of a country that the GDPR applies to our activities, you have particular rights with respect to your personal information. This Privacy Policy sets out information about:

  • Information We Collect

  • How We Use Your Information

  • Cookies and Tracking Technologies

  • Sharing Your Information

  • Data Security

  • Your Rights and Choices

  • Third-Party Links

  • Changes to This Policy

  • Contact Us.

1. Information We Collect
We may collect personal and non-personal information when you interact with our website, including:

  • Personal Information: Name, email address, phone number, and any information voluntarily submitted through contact forms.

  • Non-Personal Information: IP address, browser type, device information, and browsing behavior collected via cookies or analytics tools.

2. How We Use Your Information
We use the collected information for the following purposes:

  • To respond to inquiries and provide requested services.

  • To improve our website, services, and customer experience.

  • To send marketing and promotional communications (if you opt-in).

  • To comply with legal obligations and enforce our terms of service.

3. Cookies and Tracking Technologies
Our website may use may use cookies, beacons, tags, scripts, and other online tracking technologies (cookies) to collect and use personal information about you to serve you with Internet-based advertising and to enhance your browsing experience. You can control cookie preferences through your browser settings.

4. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share information with:

  • Service providers assisting in website operation and business activities.

  • Legal authorities if required by law.

5. Data Security
We implement security measures to protect your personal information. However, no data transmission over the internet can be guaranteed 100% secure.

6. Your Rights and Choices
You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Disable cookies through browser settings.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy
We may update this Privacy Policy. Any changes will be posted on this page with the updated effective date.

9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Michael Whelan Design LLC
info@michaelwhelandesign.com
(480) 582-1964

Price Adjustment Policy

We do not offer price adjustments on prior purchases. Prices may vary based on demand, trends, and other factors. Discounts and promotions cannot be applied retroactively or combined with other offers.

Indemnification

By accessing or using the services provided by Michael Whelan Design LLC ("we," "us," or "our"), you agree to indemnify, defend, and hold harmless Michael Whelan Design LLC, its officers, directors, employees, agents, contractors, licensors, and affiliates from and against any and all claims, demands, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from or related to:

  1. Your use or misuse of the website or services.

  2. Your violation of any terms and conditions of use.

  3. Any content you submit, post, or share on the website.

  4. Your breach of any applicable laws or regulations.

This indemnification obligation will survive the termination of your use of the website and services.


Errors and Inaccuracies Disclaimer

We strive to provide accurate and up-to-date information; however, errors, omissions, or inaccuracies may occur. We do not guarantee the completeness, reliability, or accuracy of the content on this website. If you notice any discrepancies, please contact us so we can review and correct them as needed. We reserve the right to update, modify, or remove content at any time without prior notice.

Ownership and Intellectual Property Rights

a. Michael Whelan Design LLC is the sole owner and registered proprietor of all product materials, including but not limited to all product designs, content, text, digital graphics, logos, icons, images, audio, video clips, software, plans, artistic works, services, and information in any media or format. These materials are duly protected by trademark, copyright, and other relevant forms of intellectual property rights owned, licensed to, or controlled by Michael Whelan Design LLC.

b. Except as otherwise expressly provided and agreed to in writing by Michael Whelan Design LLC, you are strictly prohibited from using, uploading, downloading, copying, reproducing, re-publishing, transmitting, communicating, distributing, disseminating, decompiling, disassembling, modifying, or adapting in any way any of the materials mentioned. Michael Whelan Design LLC reserves the right to take action against any breach and infringement of these intellectual property rights.